Frequently asked questions
Frequently asked questions
How does the minimum monthly spend work?
You pay the commission on what you actually spend. Each tier has a minimum monthly spend: if you spend less than it in a month, you're billed as if you'd hit the minimum. Example on Meta XL (4%, €7,500 minimum): spend €10,000 and you pay €400. Spend €5,000 and you pay €300.
Am I locked into a contract?
No. Billing is month to month, and you can cancel, downgrade or upgrade any time.
What happens if my account gets suspended?
We appeal through supplier channels, high-risk tiers M and up include free replacement accounts, and the 30-day refund guarantee returns unspent budget.
What documents do you need from us?
One standard checklist up front: company details and billing information. We tell you the whole list before you pay anything.
How fast is an account live?
Most accounts go live within 2 to 3 days, and the fastest the same day. Top-ups usually land within the hour.
How can we pay?
Prepaid, always. Top up one Zmatic wallet by bank wire (1% fee), USDC (3%) or card (3%), in EUR or USD, and your spend draws down from it. We do not invoice clients monthly in arrears.
Not sure which traffic fits your offer?
Free consultation with the team that manages millions of it every month. No pitch, real numbers.