These are the commercial terms that apply to Zmatic ad-account subscriptions: refunds, top-ups, payment fees, acceptable use and the failed-payment policy. For the terms governing use of this website, see Terms & Conditions; for how we handle your data, see the Privacy Policy.
The section below is generated nightly from the source pricing workbook, so it always matches
the terms your account manager quotes. Do not hand-edit it, edits between the markers are
overwritten by the next sync (sync_pricelist.py; see PRICELIST.md).
Zmatic 30-day refund guarantee*
Zmatic refunds the unspent budget referring to the subscription plan account and the commission corresponding the unspent budget in the event of account suspension or upon client request filed before the expiry of the current subscription period, excluding additional fees, transfer charges, exchange costs, setup fees, monthly fees, and third-party costs already incurred. Refunded amounts may be:
- reallocated to another ad account with active subscription plan
- returned to the client’s main Zmatic wallet
- refunded externally to the client within 30 days of filed request or event that marks eligibility
Refunds are processed as soon as reasonably practicable depending on the relevant platform, partner, payment provider, or other third-party processing conditions. Clients may alternatively request an instant refund in Zmatic credits, which may be used only as a discount against monthly fees or additional services. Zmatic credits cannot be used as ad budget and are not redeemable for cash. The refund policy does not apply where the client has breached terms, used prohibited practices on a standard ad account, or caused funds to become blocked, withheld, reversed, or otherwise unrecoverable.
Same day top-up guarantee**
If the top-up request was initiated before 15:00 local time during working days
Payments, Top-Ups and Exchange
We accept bank wire transactions in EUR and USD, crypto transfers and credit card payments. The fees are as described:
- Wire transfer: 1%
- USDC: 3%
- Credit card: 3%
These fees cover, where applicable, bank transfer costs, payment processing, fiat conversion, and exchange-related costs. The fees are not part of the advertising budget. Clients may request USD/EUR currency exchange. Exchange rates are set by Zmatic, updated daily, derived by EU Central Bank, and may be shared in by your account manager upon request. Transactions are processed on the same business day where reasonably possible or the following business day. Zmatic is not responsible for operational timeline or any delays caused by banks, payment providers, partners, blockchain networks, or advertising platforms. Applicable transfer fees apply to external refunds, depending on the type of transfer received initially. Each client receives a monthly invoice and wallet statement showing relevant top-ups, spend, transfers, fees, and refunds. Statement disputes must be raised within 5 working days.
Acceptable use
Clients must use all ad accounts in compliance with applicable law, partner requirements, and Zmatic instructions. Unless expressly approved in advance for a designated high-risk account, standard ad accounts may not be used for cloaking, hidden redirects, ad replacement, deceptive campaign structures, misleading traffic flows, or any other practice that may result in account suspension. Clients are responsible for disclosing in the intended account usage. If prohibited practices are identified on a standard ad account, Zmatic may suspend or terminate the relevant account or service and deny any refund of both budget and commission.
0% commission reset
The 0% Fee allowance resets at the start of each billing period.
No roll-over
Unused allowance or free account replacements quota does not transfer to the next month.
Failed Payments & Termination
Day 0 Payment: If your wallet has insufficient funds on Day 0, your subscription enters Automatic Hibernate. Access to the account will be stopped immediately.
7-Day Gratis Period: You have 7 working days to add funds. Once paid, your access is restored.
Permanent Termination
If payment is not made within 7 working days, your subscription/account will be closed permanently. During "Automatic Hibernate" due to non-payment, we cannot guarantee that the accounts will remain active or safe from bans.
Questions about any of the above? Talk to us, we would rather clarify a term before you sign up than argue about it afterwards.